AMBPAC offers best-in-class software and professional services support for AMBPAC customers and partners. When choosing AMBPAC, our customers and partners have not only selected world-class products, but have also joined with a powerful technical support team to ensure maximum uptime and superior software functionality.

Customer and Technical Support are available to meet your organization's needs with tailored customer support service plans including 24x7 assistance. AMBPAC's Customer Support team is available to help with your current needs as well as any custom programming you would like to add to your Billing or Dispatch systems.

To contact one of our knowledgeable customer service technicians please call:

	During Business Hours: M-F 8:00 AM - 5:00 PM Pacific Time
	Direct: 916.733.3555 Pager: 916.506.5240 or out of area: 888.918.1160
	After Hours Support: M-F 5:00 PM - 8:00 AM Pacific Time and Weekends
	Pager: 916.506.5240 out of area: 888.918.1160 Email Pager: supportpager@ambpac.com Please include your area code and phone number For those of you who have purchased our VersaPAGE product, you can page our on-call technician thru your paging system. Go to "View" "Recipients" and select "AMBPAC Support". AMBPAC will respond to your page immediately.
	E-mail or FAX
	We encourage you to send all questions to support@ambpac.com. You will receive a response from a technician within an appropriate time frame, but no later than eight business hours. If you do not have access to email, please send a fax to 916.733.3550 or call us.

Your standard SMA agreement provides you technical support Monday-Friday during AMBPAC's listed business hours. If you require support after hours, the charge is as follows:

SMA customers in other time zones receive urgent support 8-5 Local Time without charge.
SMA Customers: $125 per hour (2 hour minimum)
Non-SMA Customers: $250 per hour (2 hour minimum)

Special pricing is available on your yearly SMA for 24x7 support. Please call or email AMBPAC Customer Support for more information.